New Clients

Getting Started

To be accepted for a referral, follow the steps below.

  1. Upload your documents and informed consent

    Upload your workers compensation documents (medical certificates, claim number and insurer details) through our confidential portal, so we can obtain insurer approval before your sessions begin.

  2. Forms arrive digitally

    Intake and consent forms are sent to you as a secure, interactive link. They take a few minutes to complete and save automatically to your file. Nothing to print, scan or post.

  3. Insurer approval and easy booking

    Once we receive insurer approval to fund your sessions, you'll get a notification and a link to book. You can choose a time straight away. We usually recommend weekly sessions to begin with.

  4. Receive your video link

    Before each appointment, you'll receive a secure telehealth link by SMS or email. Click it just before your session time and you'll go straight in.

  5. Your telehealth session (under 60 minutes)

    Trauma-informed psychological treatment, starting close to the hour. If the connection drops out or the video is unreliable, we can switch to a phone session.

Fees and Funding

Workers Compensation

Direct billing to approved workers compensation insurers at WorkCover WA prescribed rates, once liability is accepted. The insurer funds your sessions but does not fund cancellation fees when less than 24 hours' notice is given, even if it's for a good reason.

Motor Vehicle Injury (ICWA)

Direct billing to the Insurance Commission of Western Australia (ICWA) for approved claims resulting from motor vehicle accidents.

Medicare & Private Referrals

Medicare rebates are available under a GP Mental Health Treatment Plan. Private health rebates may be available through your private health fund.